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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
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Decoder aims to make the key active ingredients of each product visible to consumers at a glance.
1. Thermosensitive Technology: When water from the air, moisturizing factors in the skin, and glycerin combine, they trigger a dual-channel thermosensitive penetration mechanism. This is the secret to accelerating the penetration of active ingredients deep into the skin, allowing for better nutrient absorption, boosting metabolism, and promoting skin renewal. The emulsification effect is visible to the naked eye.
2. Cleansing and Oil Control: Flavonoids such as kaempferol, quercetin, and astragalin from North American witch hazel extract serve as deep-cleansing agents. They effectively purify pores, help control sebum secretion, reduce skin oiliness, balance moisture and oil levels, and tighten the skin.
3. Deep Nourishment: Honey extract and royal jelly extract, rich in various nutrients, provide energy to the skin. Royal jelly is packed with more than 20 amino acids, which nourish the skin.
4. Deep Cleansing: Bisabolol, mainly derived from German chamomile, is known for its excellent compatibility and stability. In combination with witch hazel (1+1>2), it effectively soothes and cleanses the skin, balances the skin’s micro-ecosystem, and improves its resistance to irritants.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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Any 2 Items | ⭐ 10% Off |
Any 3 Items | ⭐ 15% Off |
Any 4 Items | ⭐ 20% Off |